Responsible Gaming at WinShark Casino

General Information

Before placing a bet, remember that gambling is a form of entertainment, not a way to earn money or recover losses. Wager only funds you can comfortably afford to lose and keep to the budget you set for yourself. If spending begins to exceed your limits or gaming disrupts daily life, act quickly: set personal limits, take a cooling-off break, or request self-exclusion, and don’t hesitate to seek help from independent support organisations.

The tools and resources listed below are designed to help you keep play safe, balanced and enjoyable.

Personal Limits Settings

Take a Break Tool

This feature lets you pause your account for 1 day or 1 week. While the pause is active you can’t log in, deposit, withdraw, or play—giving you space to reset and return with a clear head.

Activate the pause through My Account → Settings: select the duration and confirm. You will receive a confirmation email from [email protected], and the lock will remain in place for the selected period. When the pause ends, you’ll receive a second email and your account will unlock automatically.

Reality Check Tool

Time track notification keeps you informed of your session length. To turn it on, simply open My Account → Settings: choose a timer of 60, 90, or 180 minutes and confirm. When the limit is reached, an on-screen reminder shows how long you’ve been playing, helping you keep your gaming balanced without disrupting the experience.

Self-Exclusion by Request

If you feel the need to take a more decisive approach to managing your gambling activities, you have the option to deactivate your account for an indefinite period. To accomplish this, send an email with your request to [email protected]. When you join the casino’s self-exclusion list, you won’t be able to log in, add money to your account, withdraw funds, or play games.

Protection & Security

Adult-Only Access

The Casino only accepts players who are at least 18 years old and uses all available methods to stop any attempts of minors to register and play at our Website.

Age Verification

During registration, you confirm that you are at least 18 years old and provide your date of birth. This initial step helps us ensure compliance with legal age requirements before granting access to the platform.

We perform age verification as part of our standard account validation process. Submitting valid identification documents is required to access all casino features. If a user is found to be underage, access to the Website will be denied.

Parental Controls

Parents and guardians are encouraged to actively monitor and control online activities to ensure minors cannot access gambling websites. Effective ways to restrict unauthorized access include installing parental control software, setting strict usage limits, and regularly reviewing browsing history and device activity. Refer to the links below for options to secure your casino account from unauthorized access by children.

• GamBlock®
• BetBlocker
• GamBan
• CyberPatrol
• Net Nanny

Account Security

To further safeguard your account, we recommend enabling Two-Factor Authentication (2FA). This adds an extra layer of security, ensuring that only authorized users can access your account. To use this feature, click to My Account, go to the Profile section, and follow the steps described.

Players Support Hub

If you’re unsure how gambling is affecting you, take the 20-question Gamblers Anonymous quiz for a deeper self-assessment. Recognising early signs and asking for help are important steps toward staying in control of your play.

For additional support, guidance, or counselling, we encourage you to reach out to the following independent organisations, all of which offer free and confidential help:

• Gamblers Anonymous
• GamCare
• Gambling Therapy
• GambleAware

These resources are available to help you reflect on your gaming habits, stay within healthy limits, and seek professional help if needed.

Player Responsibility & Self-Monitoring

Take charge of your play. All gambling decisions are ultimately yours, so keep track of the time and money you spend. Use cooling-off or self-exclusion tools whenever necessary.

Reach out early. If self-assessment or personal warning signs suggest your play is slipping out of control, contact our 24/7 live chat, email support, or any independent counselling service listed in the Players Support Hub section.